Einsteinova 9, 851 01 Bratislava, Slovenská republika
IČO: 35 850 400
registered in the Commercial Register of the Bratislava I District Court, section: Sro, insert number: 28040/B for the sale of goods through the online store located at the internet address www.healhyaircleaner.eu
1. Defects in the goods must be reported to the seller in writing by the buyer as soon as he discovers the defect in the goods. And to the seller by mail together with a copy of the tax document and the claim sent to the address:
Office & HotelsDirect s.r.o, Einsteinova 9, 851 01 Bratislava, Slovenská republika.
2. The seller recommends the buyer (for the purpose of proving the possibility of sending the shipment in the event of its loss) to send the claimed goods to the seller as at least a registered shipment.
3. The moment of application of responsibility for product defects - a complaint is considered to be the moment of delivery of the claimed goods together with all documents and accessories stipulated by law to the seller.
4. An invoice (tax document) is also sent to the buyer (electronically, to the e-mail address specified in the order) for each item purchased from the seller, at the latest upon its delivery, which also serves as a warranty document (warranty certificate). Complaints can only be made on goods purchased from the seller that have been fully paid for.
5. For the proper and timely handling of the complaint, the seller recommends the buyer to describe the defect for which the goods are claimed as concisely as possible, while the seller is obliged to deal only with the defect of the goods that was really complained about by the buyer.
6. When claiming responsibility for product defects, the buyer is obliged to prove that he purchased the claimed goods from the seller. The seller recommends that the buyer submit a proof of purchase/invoice for this purpose.
7. If the complaint is made by a buyer who is a consumer, the seller or an employee authorized by him is obliged to instruct him about his rights arising from the application of claims from liability for product defects during the warranty period according to Act no. 40/1964Coll. The Civil Code, as amended, and based on the decision which of these rights the consumer applies, the seller or an employee authorized by him will determine the method of handling the complaint immediately, in complex cases no later than three (3) working days from the date of application of the complaint, in justified cases, in particular if a complex technical evaluation of the condition of the goods is required (e.g. assessment of the goods by an expert, etc.), no later than thirty (30) days from the date of application of the claim. After determining the method of processing the claim, the claim is processed immediately, in justified cases, the claim can be processed later; however, processing of the claim may not take longer than thirty (30) days from the date of application of the claim. After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the purchase contract or has the right to exchange the goods for new goods.
8. If the buyer is a consumer within the meaning of § 622 and § 623 of Act no. 40/1964 Coll. The Civil Code, as amended, states that:
a) if it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly. The seller is obliged to remove the defect without undue delay;
b) instead of removing the defect, the buyer may demand the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not incur disproportionate costs for the seller in view of the price of the goods or the severity of the defect; - the seller can always exchange the defective item for a product without defects instead of removing the defect, if this does not cause serious difficulties for the buyer;
c) if it is a defect that cannot be removed and which prevents the thing from being properly used as a thing without a defect, the buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the buyer if the defects can be removed, but if the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects;
d) if there are other irreparable defects, the buyer has the right to a reasonable discount from the price of the item.
9. In the event that the buyer is a legal entity within the meaning of § 436 of Act no. 513/1991 Coll. The Commercial Code, as amended, states that:
a) if the contract is violated in a substantial way by the delivery of goods with defects, the buyer can:
- demand the removal of defects by supplying replacement goods for the defective goods, delivery of missing goods and demand the removal of legal defects,
- demand the removal of defects by repairing the goods, if the defects can be repaired,
- demand an adequate a discount from the purchase price or
- withdraw from the contract.
b) if the contract is violated in an insignificant way by the delivery of goods with defects, the buyer can demand either the delivery of the missing goods and the removal of other defects in the goods, or a discount from the purchase price.
10. For the purposes of these Complaints Regulations, settlement of the complaint means the termination of the complaint procedure - the termination of the complaint: either (i) by handing over the repaired goods, or (ii) by exchanging the goods, or (iii) by returning the purchase price of the goods, or (iv) by paying an appropriate discount from the price of the goods, or (v) by a written invitation to take over performance or (vi) by reasoned refusal.
11. The Seller's right to apply the warranty expires if the defect was caused by reasons on the part of the Buyer, in particular:
a) mechanical damage to the Purchase Item by the Buyer or another third party,
b) damage to the Purchase Item, during transport by the Buyer's own means of transport or by a third party authorized by the Buyer,
c) using the Purchased Item, in conditions that do not correspond to the natural environment and conditions in which the Purchased Item can be used according to the instructions on the use of the Purchased Item,
d) unprofessional handling, service, or neglect of care for the Object of purchase,
e) damage to the Purchase Item by excessive loading, or use in violation of the conditions stated in the documentation, general principles, technical standards or safety regulations valid in the Slovak Republic,
f) irreversible and/or unforeseeable events,
g) damage by water, fire, static or atmospheric electricity or other force majeure,
h) intervention by an unauthorized person
j) by damage to the Purchase Object caused by the Buyer himself or caused by improper assembly of a part/part of the Purchase Object
12. When making a claim, the seller issues a confirmation of the claim to the buyer. If the claim is made by the buyer who is a consumer through means of remote communication, the seller is obliged to deliver the confirmation of the claim application immediately; if it is not possible to deliver the confirmation immediately, the seller will deliver it without undue delay, but at the latest together with a document on the completion of the claim; confirmation of the application of the claim does not need to be delivered if the consumer has the opportunity to demonstrate the application of the claim in another way. The confirmation of receipt of the complaint will contain, among other things, the identification of the seller and the buyer who is a consumer, what the content of the complaint is according to the consumer, what method of processing the complaint requires, the date and place of receipt of the complaint and the signature of the responsible employee of the seller.
13. If the goods claim was made by a buyer who is a consumer within the first twelve (12) months from the conclusion of the purchase contract, the seller can handle the claim by rejecting it only on the basis of a written statement by an expert or an opinion issued by an authorized, notified or accredited person or an opinion of a person authorized by the manufacturer to carry out warranty repairs (hereinafter referred to as "Expert assessment" in the appropriate grammatical form). Regardless of the result of the Expert Assessment, the seller cannot require the consumer to pay the costs of the Expert Assessment of the goods or other costs related to the expert assessment of the goods.
14. The seller will provide the buyer, who is a consumer, with a copy of the Expert assessment justifying the rejection of the claim no later than fourteen (14) days from the day the claim was processed.
15. If the buyer, who is a consumer, made a complaint about the goods after the expiration of twelve (12) months from the conclusion of the purchase contract and the seller rejected it, the person who processed the complaint is obliged to indicate in the complaint processing document to whom the consumer can send the goods for expert assessment . If the buyer, who is a consumer, sends the goods for an Expert Assessment to the designated person specified in the claim document, the costs of the Expert Assessment of the goods, as well as all other related costs, are borne by the seller, regardless of the result of the Expert Assessment. If the buyer, who is a consumer, proves the seller's responsibility for the claimed defect of the goods through an expert assessment, he can apply the claim again; the warranty period does not expire during the Expert Assessment of the goods. The seller is obliged to reimburse the buyer, who is a consumer, within fourteen (14) days from the date of the renewed claim, all costs incurred for the Expert assessment of the goods, as well as all related costs incurred for the purpose. A renewed claim cannot be rejected.
16. The seller is obliged to inform the buyer that the complaint has been processed and in what way, to the electronic address given in the complaint or through other contact data (e.g. SMS message to the provided mobile number), according to which the consumer can be notified of processing of the complaint. In this notice, the seller will state the deadline for picking up the claimed goods - upon agreement with the buyer, the claimed goods can also be sent to the address specified by the consumer. In the event that the claim is made by a buyer who is a consumer, the seller is obliged to issue a written document about the completion of the claim no later than thirty (30) days from the date of application of the claim.
17. In the event that the buyer does not pick up the claimed goods within the period set by the seller and at the same time the consumer does not agree with the seller to send the claimed goods to the address specified by the buyer, the seller is entitled to charge an appropriate storage fee or to sell the goods on his own for the account of the buyer, who is a consumer . In the case of a consumer, the seller must notify him of this in advance and provide him with a reasonable and sufficient period to take over the goods.
18. In general, the warranty period for goods sold via www.zdravycistyvzduch.sk is twenty-four months (24) from the receipt of the goods, provided that it is not further specified in these General Terms and Conditions, or for specific goods in the e-shop, or in the attached documents for specific goods, a longer warranty period is established.
Complaint conditions for download
Complaint protocol for download
